Shipping policy

Shipping Policy

At Black Butterfly Kisses, we strive to ensure that your orders arrive quickly and safely. Please review our shipping policy below for details on processing times, shipping options, and important guidelines.

1. Order Processing

  • Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays).
  • During high-demand periods or sales, processing times may be extended.

2. Shipping Methods & Delivery Timeframes

Shipping times depend on the method selected at checkout and your location. Estimated delivery times are as follows:

Domestic (U.S.) Shipping:

  • Standard Shipping: 5-10 business days
  • Expedited Shipping: 2-5 business days
  • Express Shipping: 1-2 business days

International Shipping:

  • We ship to select countries. Delivery times vary based on location and customs processing.
  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on your order weight, destination, and selected shipping method.
  • Free shipping promotions may be available for qualifying orders.

4. Tracking Your Order

  • Once your order is shipped, you will receive an email with a tracking number.
  • Tracking information may take up to 24 hours to update.

5. Lost, Stolen, or Delayed Packages

  • Black Butterfly Kisses is not responsible for lost, stolen, or delayed packages once they have been shipped.
  • If your package is marked as "Delivered" but you have not received it:
    • Check with neighbors or your local post office.
    • Contact the shipping carrier for assistance.
  • If your package is lost in transit, please reach out to the shipping carrier to file a claim.

6. Incorrect Shipping Address

  • Please ensure your shipping address is correct at checkout.
  • If an order is returned due to an incorrect address, the customer is responsible for reshipment fees.

7. Holiday Shipping

  • During peak holiday seasons, shipping times may be longer. We recommend placing orders early to avoid delays.

8. Contact Us

If you have any shipping-related questions, please contact us at THEBLACKBUTTERFLYKISSES@GMAIL.COM

Thank you for shopping with Black Butterfly Kisses—where beauty, wellness, and self-care meet resilience and empowerment!